Frequently Asked Questions
How do I get started?
1. You can subscribe for yourself here or order a gift here.
2. Choose your subscription plan: month-to-month, 3, 6, or 12 months.
3. Enter your billing and shipping information.
4. Create!
What will I receive?
Each month you'll receive a thematic selection of art supplies. Every box will include a variety of media. Products include paint, pens, pencils, brushes, markers, and more!
Can I choose what I get in my box?
Where is your sense of adventure? Every box is a surprise! However, we welcome suggestions. Got something cool in mind? Send us an email: info@palettefulpacks.com
When do I need to place my order?
All orders must be placed by the 15th of every month. Orders placed after the 15th will be for the following month's box. For example, if you place your order on October 17th, your first box won't ship until December 1st.
How is my order shipped?
If you are a wizard, boxes ship by owl, but for everyone else, boxes will ship USPS. I know... we wish owls delivered our mail too. All shipping in the U.S. is free. See international rates below.
Do you ship internationally?
Yes! Orders shipped to Canada have a flat rate of $10. Any other international orders have a flat rate of $15.
Customs duties and import taxes can be applied by most countries above certain thresholds. In Canada, they will apply their national Goods and Services Tax (GST) on any item that's worth more than $20 Canadian (~$15 USD). In addition, some provinces apply an additional tax called HST. Please be aware that your country may charge you these import duties.
When will my box ship?
Please note that we have a cutoff date of the 15th of every month to order the box for the coming month. If your order is placed after the 15th, you'll receive the following month's box. Boxes will ship on the 1st of every month.
When will I be billed?
Month-to-Month Subscription: You will be charged the day you purchase your subscription and then again when your subscription renews on the 15th of every month. You will receive an email reminding you that your renewal is coming up.
3, 6, or 12 Month Subscription: You will be charged the day you purchase your subscription and then again on the 15th three, six, and 12 months after your original subscription date. You will receive an email reminding you that your renewal is coming up.
Help! My box didn't arrive!
Oh no! Please contact us right away at support@palettefulpacks.com
What is your refund policy?
We put the "fun" in no refunds! Refunds will only be provided if it is before the cutoff date for the month. 3, 6, or 12 month subscriptions are non-refundable unless the subscription is canceled prior to your first shipment.
How do I cancel my subscription?
We're sad to see you go! Please let us know if there is anyway we can improve. Cancellations can be made from your account page. See the topic on refunds above regarding refunds for canceled orders.
How do I update my credit card and/or address info?
You can update your credit card and address info at any time. Changes can be made to your credit card here or address here. Any address changes must be made by the 15th of the month to ensure your box arrives at the correct address.