Frequently Asked Questions
Is Paletteful Packs closing?
After nine years, we are no longer taking new subscription orders. For the time being, we will continue to sell past and unique boxes from our shop.
You've stopped subscription orders. What if I have remaining prepaid shipments?
We are no longer taking new orders or renewing subscriptions, but we will continue to ship the same quality boxes you have come to expect until your prepaid subscription expires.
How is my order shipped?
Boxes are shipped via USPS. Shipping is a flat rate of $5 for Premier and Young Artist Packs. See international rates below.
Do you ship internationally?
Yes! Orders shipped to Canada have a flat $10 for Premier and Young Artist Packs. Any other international subscription orders are a flat rate of $15 for Premier and Young Artist Packs. The shipping costs for special boxes or multiple boxes from the Paletteful Packs store will be calculated at checkout.
Canadian shipments ship through the United States Postal System and then the Canada Post after being processed by customs. Other international orders ship through Asendia and then with your local postal service after it has been processed by customs.
Watch for notifications from your local postal service if additional duties and taxes are due before delivery. Customs duties and import taxes will be applied by most countries above certain thresholds. We wish that this wasn't the case, but we also need to follow the rules for your respective country and fill out all customs forms properly. Any collection of customs fees goes to your government, not Paletteful Packs. Since we have no control over the customs authorities in your country, and fees vary from country to country, we recommend contacting your local customs office for more information about customs fees, duties, and taxes, and how to avoid them. Most countries allow up to a certain value of goods into the country without any additional duties and taxes.
In Canada, they will apply a national Goods and Services Tax (GST) on any item that's worth more than $20 Canadian (~$15 USD). In addition, some provinces apply an additional tax called HST.
When will my box ship?
Boxes will ship within a approximately three business days.
Can I track my box?
Yes. Once your box ships you will receive an email with a tracking number.
Help! My box didn't arrive!
Oh no! Please contact us right away at info@palettefulpacks.com
What is your refund policy?
Refunds can be provided for lost or damaged boxes. Customers are responsible for the accuracy of shipping addresses. To request a refund, please contact us.
How do I cancel my subscription?
We're sad to see you go! Please let us know if there is any way we can improve. Cancellations can be made from your account page. See the topic on refunds above regarding refunds for canceled orders.
How do I update my credit card and/or address info?
You can update your credit card and address info at any time. If you want to update the credit card on file, login to your account and at the bottom you will see "Credit Cards." Click the green edit button and then edit the new card. You'll see a box you can mark that says "If selected, all subscriptions will be updated to use the new payment method." Mark that box. Click the save button.